Privacy Policy

1. About Lindfield Rollers

Lindfield Rollers Bowling Club operates as a sub-club within Lindfield Bowling & Bridge Club. While we maintain our own identity, traditions, and bowling operations, our personal information management is administered by the parent organisation, Lindfield Bowling & Bridge Club, to ensure consistent privacy practices and data security across all club activities.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Identity Information: Name, date of birth, gender
• Contact Information: Email address, phone number, postal address
• Membership Information: Bowling membership type, playing history, skill level, team preferences
• Payment Information: Credit/debit card details, bank account information for membership fees, green fees, and event payments
• Health Information: Emergency contact details, medical information relevant to participation in bowling activities (collected with your consent)
• Playing Statistics: Game results, tournament participation, and performance records
• Photography and Media: Images or videos captured at bowling events and club activities

How We Collect Information

We collect personal information through:

• Bowling membership application forms (online and paper-based)
• Tournament and competition registrations
• Green bookings and social game sign-ups
• Contact forms and enquiry submissions
• Email and telephone communications
• Direct interactions at the club and on the greens
• Photography at club bowling events (with appropriate notice)

3. How We Use Your Information

We use your personal information for the following purposes:

• Membership Management: Processing bowling membership applications, renewals, and maintaining member records
• Communication: Sending bowling news, fixture updates, competition results, and important announcements
• Bowling Activities: Organising games, tournaments, competitions, social roll-ups, and carnival days
• Payment Processing: Processing green fees, membership fees, and tournament entry fees
• Health and Safety: Ensuring member wellbeing and responding to emergencies on the greens
• Performance Tracking: Recording game results and maintaining bowling statistics
• Team Management: Coordinating mixed teams, men’s teams, and women’s teams
• Marketing: Promoting bowling activities and club benefits (you can opt-out at any time)
• Legal Compliance: Meeting regulatory requirements and maintaining records as required by law
• Club Promotion: Using photographs and media for promotional purposes (with consent)

4. Disclosure of Your Information

We may share your personal information with:

• Parent Organisation: Lindfield Bowling & Bridge Club for administrative and operational purposes
• North Shore Bridge Club: Our sister sub-club, for joint club activities and communications
• Service Providers: Third-party providers who assist with membership management, payment processing, and communications
• Bowls New South Wales: For tournament registrations, competition entries, and official bowling requirements
• Other Bowling Clubs: For inter-club competitions and carnival day participation
• Emergency Services: In case of medical emergencies or safety concerns
• Legal Authorities: When required by law or to protect our legal rights

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure servers and encrypted data transmission (SSL)
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure payment processing through trusted payment gateways
• Physical security measures at our premises
• Staff and volunteer training on privacy and data protection

While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Photography and Media Consent

We may take photographs and videos at bowling events, competitions, and club activities for promotional purposes, including use on our website, social media, newsletters, and marketing materials. By participating in Lindfield Rollers activities, you consent to such photography unless you specifically notify us otherwise.

If you do not wish to be photographed or have your image used, please contact us to opt-out.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and operational requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our handling of your personal information

To exercise any of these rights, please contact our Privacy Officer using the details below.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or de-identify it.

Typical retention periods include:

• Active membership records: Duration of membership plus 7 years
• Financial records: 7 years (as required by tax law)
• Bowling statistics and results: Maintained for historical records
• Marketing preferences: Until you opt-out

9. Children’s Privacy

We do not knowingly collect personal information from children under 18 without parental or guardian consent. If you are under 18, please ensure you have permission from a parent or guardian before providing any personal information to us.

10. Third-Party Websites

Our website may contain links to external websites, including the Lindfield Bowling & Bridge Club website (lindfieldbowlingandbridgeclub.com.au) and Bowls New South Wales. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

12. Complaints and Disputes

If you have a complaint about our handling of your personal information, please contact our Privacy Officer in the first instance. We will:

• Acknowledge your complaint within 7 days
• Investigate the matter thoroughly
• Respond to your complaint within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Last Updated: January 2025
This Privacy Policy applies to Lindfield Rollers Bowling Club, operating as a sub-club within Lindfield Bowling & Bridge Club.